Front Desk Manager
Wyndham gilgit
About the job:
The Front Desk Manager oversees all aspects of front desk operations, ensuring guests receive exceptional service from arrival to departure. This role involves leading the front desk team, managing guest relations, and maintaining efficient reception area operations.
Responsibilities include overseeing check-in and check-out processes, greeting guests, and resolving complaints promptly. The manager recruits, trains, and supervises front desk staff, manages schedules, and fosters a positive work environment. Operational management involves updating standard operating procedures (SOPs), managing the budget, and coordinating with other departments to ensure seamless operations. Administrative duties include managing reservations, cancellations, and financial transactions accurately, as well as preparing regular reports. The manager develops and maintains positive guest relationships, implements loyalty programs, and promotes hotel services in collaboration with the marketing team. Additionally, they handle emergency situations and ensure staff are trained in emergency procedures.
Key Responsibilities:
- Oversee check-in and check-out processes, greet guests, and handle complaints.
- Recruit, train, and supervise front desk staff; manage schedules.
- Maintain and update standard operating procedures (SOPs); manage the budget.
- Coordinate with other departments to ensure seamless operations.
- Manage reservations, cancellations, and financial transactions accurately.
- Prepare daily, weekly, and monthly reports on front desk operations.
- Develop and maintain positive guest relationships; implement loyalty programs.
- Collaborate with the marketing team to promote hotel services.
- Handle emergency situations and train staff in emergency procedures.
Skills and Qualifications:
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Experience: Minimum of 3-5 years in front desk operations, with at least 1-2 years in a supervisory role.
- Technical Skills: Proficiency in property management systems (PMS) and hotel software; strong computer skills, including MS Office Suite.
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Personal Information
Position Information
PKR 100,000
Avg. Salary
- Career levelExecutive
- GenderMale
- LocationWyndham gilgit
- Experience4-5 Years
- QualificationBachelor’s in relevant Program