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Front Desk Manager

Wyndham gilgit

About the job:

The Front Desk Manager oversees all aspects of front desk operations, ensuring guests receive exceptional service from arrival to departure. This role involves leading the front desk team, managing guest relations, and maintaining efficient reception area operations.

Responsibilities include overseeing check-in and check-out processes, greeting guests, and resolving complaints promptly. The manager recruits, trains, and supervises front desk staff, manages schedules, and fosters a positive work environment. Operational management involves updating standard operating procedures (SOPs), managing the budget, and coordinating with other departments to ensure seamless operations. Administrative duties include managing reservations, cancellations, and financial transactions accurately, as well as preparing regular reports. The manager develops and maintains positive guest relationships, implements loyalty programs, and promotes hotel services in collaboration with the marketing team. Additionally, they handle emergency situations and ensure staff are trained in emergency procedures.

Key Responsibilities:

Skills and Qualifications:

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Position Information

PKR 100,000

Avg. Salary

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